Free Ebook Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, by Kenneth Cloke
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Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, by Kenneth Cloke
Free Ebook Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, by Kenneth Cloke
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About the Author
Kenneth Cloke (Santa Monica, CA) is Director of the Center for Dispute Resolution and founding President of Mediators Beyond Borders. He is a mediator, arbitrator, attorney, coach, consultant, and trainer, specializing in communication, negotiation, and resolving complex multi-party conflicts, including community, grievance and workplace disputes, collective bargaining negotiations, organizational and school conflicts, sexual harassment and discrimination lawsuits, and public policy disputes, and in designing preventative conflict resolution systems for organizations.His coaching, consulting, facilitation, and training practice includes work with leaders of public, private and non-profit organizations on effective communications, collaborative negotiation, relationship building, conflict resolution, leadership development, strategic planning, team building, and organizational change.He is a nationally recognized speaker and author of many journal articles and books. Joan Goldsmith (Santa Monica, CA) has been an educator, organizational consultant, mediator, and trainer for forty-five years, specializing in collaborative negotiation, high performance teams, leadership development and organizational change. She was a co-founder of Cambridge College and a life member of its Board of Trustees.She has been a leader in mediation, public education and higher education as a professor, administrator, consultant, facilitator and trustee. In partnership with Ken Cloke and the Center for Dispute Resolution she has been a mediator and trainer in conflict resolution.She is the author with Warren Bennis of Learning to Lead: A Workbook on Becoming a Leader.
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Product details
Paperback: 400 pages
Publisher: Jossey-Bass; 3 edition (May 24, 2011)
Language: English
ISBN-10: 0470922249
ISBN-13: 978-0470922248
Product Dimensions:
6 x 1.2 x 9 inches
Shipping Weight: 1.2 pounds (View shipping rates and policies)
Average Customer Review:
4.6 out of 5 stars
30 customer reviews
Amazon Best Sellers Rank:
#17,872 in Books (See Top 100 in Books)
Ordered this book for a Conflict Management class as part of my curriculum for graduate class in HR. Most text books purchased I don't have much to say about, although for this book I make an exception. The writing is dense, but fascinating and well written. I do have to clear away the distractions to really dig into this text, however it has been powerful in really understanding some of the psychology behind conflict, and offers excellent examples of strategies in which to overcome conflict, address it and prevent it. This will be one text I take with me to the office and refer to again and again until I have mastered the strategies.
There are so many different kinds of conflicts at work that it's probably impossible to write a book with scenarios that resonate with everyone. It's also impossible to resolve all conflicts at work, so when reading books like this I try to figure out whether there's enough new information that I can apply to my job. After reading the book, I feel it was worth my time.
I read this book for my HR class on managing conflict and change. The book was an interesting read as I was able to relate to the book and what it was saying. After reading the book I was better able to analyse, manage, and handle conflict. I did find that the book has one major weakness, a section of the book tells us to communicate freely our emotions with those who we are in conflict with in hopes that they would do the same. I find this to be a challange as we are not often truthful with our emotions, which can often be raw and unforgiving.I say this as I was in postion to say how really felt about a situation and found that even though I wanted to say how I really felt I coudnt express these emotions due to the boby language I was recieving from the individual. Overall I would reccomend this book not only professionals but also to everyday individuals to use in everyday situations.
Well Written.Great Information.
This is one of the most practical and insightful books written regarding conflict at work, both with respect to approaches for systems and for individuals. It's easy to read and get's to the point without a lot of unnecessary story telling.
This book is very helpful in personal life and in the workplace. It helped me to understand better why conflicts occur. I recommend this book.
I'm using this book in a conflict management course in college, really good strategies I plan on trying at work.
Book came exactly as pictured and described. Looks to be in perfect new condition.
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